It Was Working

[Guest Justin Clements]

Well, got it all installed and tested - just waiting for phone company to put in its dedicated line - and in the two days we waited - it stopped working. We even purchased the liscense just before it was meant to be going live.

 

We are pulling our hair out! You call the temporary number and it answers and just stays silent.

 

I have changed the modem, tried different scripts, reinstalled the software and absolutely nothing.

 

The modems are supported (Zoom 3025C and the exact same Hayes version).

 

Heres the log:

 

165427.08 1 callstate OFFERING 66304 0 4

165427.09 1 rv clear

165427.09 1 Answer the call at 16/02/2005 16:54:27

165427.09 1 lineAnswer(66304) => 66303

165427.09 1 ring 1

165427.09 1 callstate ACCEPTED 66304 0 0

165427.55 0 dial start any summary:|1:hc>0|

165450.16 1 tapi Reply (LineEvReply) err 66303 LINEERR_OPERATIONFAILED [80000048]

165450.16 1 callstate DISCONNECTED 66304 16384 0

165450.16 1 ScriptEventCode 9250 iLineState=900

165450.16 1 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

165450.16 1 rv add [Hangup Time]{16/02/2005 16:54:50}

165450.16 1 Hanging up call...

 

Help!

 

Justin Clements

[SupportTeam]

The modem's TAPI drivers are returning an error when a command is issued to it to answer the call in Voice mode:

165450.16 1 tapi Reply (LineEvReply) err 66303 LINEERR_OPERATIONFAILED [80000048]

Have you tried re-installing the modems?

 

That's the trouble with using modems, often they have all sorts of problems and their drivers are not usually very well tested for 'voice' functionality...

 

Most often it's best to just get a Dialogic card....